Full time
Thomson Reuters
Eagan, MN, USA
We’re looking for a Digital Customer Success Specialist to join our Legal Customer Success team to expand our reach and impact through Digital Customer Success. You will build proactive digital experiences that scale our ability to drive customer value and adoption through all phases of the customer journey. You’ll develop customer-centric communication strategies and have an appetite for experimenting with different tools and approaches. About the Role In the role of Digital Customer Success Specialist, you will: Develop and implement proactive scaled digital programs and identify innovative solutions that will assist customers in obtaining maximum value from Thomson Reuters solutions. Design and deliver onboarding programs for new customers through webinars and automated email sequences. Create automated and innovative adoption nurture campaigns that drive the right messages to the right customers at the right time. Use your deep understanding of the...


