Full time
Thomson Reuters
Eagan, MN, USA
The Digital Programs Customer Success Manager (DCSM) designs, delivers, and continuously improves scalable digital programs that drive customer adoption, expansion, and value realisation across a diverse product portfolio. This individual contributor role combines program strategy, design, and hands-on execution, guiding virtual teams and influencing cross-functional stakeholders to engage customers through digital and scale strategies. Success requires navigating a complex, matrixed environment and collaborating closely with teams including Sales, Product, Marketing, Commercial Excellence, Analytics, and Customer Success. About the Role Programme Strategy & Execution: Drive product adoption, customer engagement, retention, and advocacy using leveraging data and customer insights for effective digital and scale programs Own and deliver scalable programs across the customer lifecycle (implementation, adoption, expansion, renewal, win-back) to drive customer...


