Aston Carter
Elkhorn, WI, USA
Position Summary We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Elkhorn, WI. This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless experience from order entry to delivery. Candidates with experience in manufacturing or construction industries are highly preferred. Key Responsibilities Serve as the primary point of contact for customers via phone and email. Process and manage customer orders accurately and efficiently. Provide timely updates on order status, shipping, and delivery schedules. Resolve customer issues and complaints with professionalism and urgency. Collaborate with internal teams (sales, production, logistics) to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions in the CRM system. Prepare quotes and assist with pricing inquiries as needed. Support continuous...
