2 billing services representative jobs found in Enfield, CT

Hiring for a Customer Service Representative in Enfield! Job Description The Customer Service Representative plays a crucial role in managing and resolving customer inquiries, handling orders, and addressing complaints. This in-person position is based in Enfield, CT, and does not offer remote work options. Responsibilities Answer phone calls and respond to customer requests. Provide customers with detailed service information. Identify, research, and resolve customer issues using computer systems. Follow up on customer inquiries not immediately resolved. Research billing issues and misapplied payments. Transfer customer calls to the appropriate staff. Complete call logs and reports accurately. Sell services and place customer orders on the computer system. Recognize and document trends in customer calls, alerting the supervisor as necessary. Recommend process improvements. Provide training for newer customer...

Job Title: Customer Service RepresentativeJob Description The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This is an in-person position located in Enfield, CT, and remote work arrangements are not available. Responsibilities Answer phone calls and respond to customer requests. Provide customers with service information. Identify, research, and resolve customer issues using computer systems. Follow up on customer inquiries not immediately resolved. Research billing issues. Research on misapplied payments. Transfer customer calls to the appropriate staff. Complete call logs and reports. Sell services and place customer orders on the computer system. Recognize documents and alert supervisors to trends in customer...