Full time
The University of Kansas Health System
Fairway, KS, USA
Position Title Lab Customer Agent 03/16/2026 03/19/2026, 6:13:25.987 AM R-51834 Lab Customer Agent (Open), Job Requisition Change: R-51834 Lab Customer Agent KU Clinical Research Center 4330 Position Summary / Career Interest: M - F 8:30am - 5pm The University of Kansas Health Lab Customer Care Agent is a position within the Pathology and Laboratory Medicine Department. The Lab Customer Care Agent is responsible for handling patient and client complaints, comments, and concerns related to collection, testing, reporting, and billing. With the aid of the Call Center software, the agent will provide a professional, and comprehensive response to all physicians, and patients. Responsibilities and Essential Job Functions Consistently demonstrates excellent verbal and written customer service and skills. Consistently answers phone calls in a timely manner. Respectfully answers questions regarding locations and hours of operation for...
