1 learning design professional jobs found in Farmington Hills, MI

The National Service Manager will lead Branson's service operations, overseeing field teams, while ensuring customer satisfaction. In this role you will set service standards, manage budgets, and develop strategies for efficient, high-quality service delivery. In addition, you will train staff, handle escalations, and coordinate with sales/product teams for continuous improvement. You will provide technical support and training to International Depot Centers, while working closely with Product Management and Quality involving product specs and performance issues on new and existing products. In This Role, Your Responsibilities Will Be: Utilization of Oracle Field Service CX Tool: Schedule technicians, manage parts, optimize routes for paid jobs (maintenance/repairs), and improve overall product/personnel support by centralizing dispatch, tracking, and communication, leading to faster fixes and better customer satisfaction. Daily contact with customers to determine if...