52 customer service agent jobs found in Frankfort

Work From Home - Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be...

Work From Home Principal Agency Liaison Coordinator - Repo Operations This role primarily acts as the point of contact for our external vendors. Responsible for managing, monitoring, tracking and resolving daily metrics and ensuring that the designated Service Level Agreements (SLAs) are met. A successful coordinator contributes to the efficiency, productivity and success of the team. Participates in day-to-day processing functions of vendor operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and more. General Responsibilities: Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics. Work both independently and collaboratively through projects and day to day...

Travel Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued...

Senior Manager, Product Management - Velocity Black Request Experiences (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We're excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here (https://www.capitalone.com/about/newsroom/velocity-black-acquisition/) . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's...

Job Description At Oracle Cloud Infrastructure (OCI), we are redefining the future of computing for enterprises-building cloud-native systems from the ground up, powered by a global team of visionary engineers, scientists, and creators. We combine the agility of a startup with the scale, security, and reach of Oracle's enterprise-grade platforms. Our Generative AI Service team is pioneering the development of infrastructure and services that harness the transformative power of Large Language Models (LLMs) and Agentic AI systems. Our mission is to build world-class, scalable platforms that enable customers to deploy intelligent agents and applications, deeply integrated with OCI's robust cloud ecosystem. Role Summary As a Consulting Member of Technical Staff (IC5), you will play a pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely with applied scientists and...

Job Description Job Description: Lead AI development from Context Aware Agents, Action Agents to Reasoning Agents, with Multi Agent Orchestration. This will involve strategy and planning through several critical milestones across team of Applied Scientists, Data Engineers and Business Stakeholders. This is a hands on role, requiring coding, testing, delivery and ongoing maintenance and training for solutions in production, as well as fostering business partnership and accountability every step of the way. Lead ML Model Development: Lead the design, development and productionalization of advanced machine learning models for time series and anomaly detection. Responsible for optimizing models to enhance precision, ensuring high performance, accuracy and reliability. Use machine learning, data mining, statistical techniques, and others to create actionable, meaningful, and scalable solutions that drive Cloud Capacity Management and Cost Optimization....

Job Description Job Description: Lead AI development from Context Aware Agents, Action Agents to Reasoning Agents, with Multi Agent Orchestration. This will involve strategy and planning through several critical milestones across team of Applied Scientists, Data Engineers and Business Stakeholders. This is a hands on role, requiring coding, testing, delivery and ongoing maintenance and training for solutions in production, as well as fostering business partnership and accountability every step of the way. Lead ML Model Development: Lead the design, development and productionalization of advanced machine learning models for time series and anomaly detection. Responsible for optimizing models to enhance precision, ensuring high performance, accuracy and reliability. Use machine learning, data mining, statistical techniques, and others to create actionable, meaningful, and scalable solutions that drive Cloud Capacity Management and Cost Optimization....

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Zoom Corporation. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. What you can expect Zoom is seeking a Senior Product Manager to lead the vision, strategy, and roadmap for Contact Center Agent Experiences and Workflows. This role focuses on building intuitive, intelligent, and integrated workflows that help agents resolve customer issues efficiently and effectively. You will partner with engineering, design, data science, and CX teams to deliver a scalable, high-impact agent experience. Your work will shape how millions of customer...

CCaaS Engineer Req number: R7113 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a CCaaS Engineer, you will be responsible for designing, implementing, and maintaining our cloud-based contact center platforms. Job Description We are seeking a highly skilled and motivated CCaaS Engineer to join our dynamic team. The CCaaS Engineer is responsible for designing, implementing, and maintaining our cloud-based contact...

Cloud Architect, Product Management Location: Remote (US-based) About the Role We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Management, and Field teams. In this role, you will act as the primary subject matter expert on the cloud services we support, ensuring our product vision translates into technically sound, commercially viable solutions. You thrive at the intersection of technical execution and product strategy . You'll guide Product Managers during the product development process to ensure first releases of our features meet rigorous enterprise standards, while simultaneously partnering with field teams to ensure post-sale implementations land successfully in complex customer cloud environments. Key Responsibilities Product Strategy & Design: Serve as the technical SME to help PMs translate complex cloud requirements into actionable product...

Job Description As a Consulting Member of Technical Staff, you will be a key contributor in designing and building the foundational infrastructure that powers Oracle's next-generation HealthCare Product Suite. Our product is designed to automate complex healthcare workflows-from clinical decision support to patient communication to reimbursement processes. Your expertise in backend systems, data platforms, and distributed architecture will directly enable AI-first solutions that drive outcomes for clinicians, patients, and healthcare operations. What you'll do Own end-to-end architecture for scalable, reliable distributed services and data platforms powering AI-first healthcare applications. Translate high-level system design into architectural documentation, drive engineering peer reviews, and lead technical decision-making. Prototype critical components, bootstrap projects, and contribute high-quality code with strong code review practices....

Become a part of our caring community and help us put health first The Field Marketing Executive plays a crucial role in driving lead generation and supporting the local sales team through grassroots marketing, community outreach, and event execution. The Field Marketing Executive works directly in the field to identify opportunities, build relationships, and activate strategies that contribute to sales growth, branding, and increased community presence. Ultimately, the Field Marketing Executive contributes to market growth objectives. The Field Marketing Executive works with agents and their leaders to create plans that drive new enrollments, increase retention of existing members, and build meaningful relationships with community organizations and influencers. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable...

Advertisement Closes 3/13/2026 (8:00 PM EDT) 26-01069 Medicaid/Medicare Services Specialist I Pay Grade 13 Salary $39,284.88 - $58,927.20 Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Cabinet for Health & Family Services | Department for Medicaid Services Location 275 E Main Street Frankfort, KY 40621 USA Description The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time. The Department for Medicaid Services (DMS) provides health care access for eligible low-income residents of Kentucky including children, families, pregnant women, the aged and the disabled as well as a number of programs and services directed at specific eligibility and medical needs. DMS strives each day to meet the mission of the Cabinet for Health and Family Services to be a diverse and...

Job Description At Oracle's Health Data Intelligence and Life Sciences organization, we are focused on transforming healthcare and improving the health of people globally. Whether it is helping bring new therapies to market faster or enhancing care delivery, we are transforming the experience of providers, payers, and life sciences organizations. The data platform team (Oracle Health Data Services - OHDS) is foundational to software products being built and serves the critical role of transforming, enriching, persisting and serving large-scale health and life sciences data for AI agentic and application use cases. The OHDS team is looking for a Senior Principal Software Developer to drive the data platform architecture forward. In this role you will steer strategic direction of the architecture, and serve as the technical leader responsible for design, implementation and delivery of projects building scalable data processing, storage and retrieval for agentic and...

Job Description: Employer: IHC Health Services, Inc. (dba Intermountain Health) Job Title: Machine Learning Operations Engineer - Senior Degree Required: Master's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 2 years of experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering OR Degree Required: Bachelor's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 5 years of post-degree progressive experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering Job Description: Lead the development of machine learning platforms, leveraging model registries, feature stores, and model...

Job Description Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career. We're looking for an Industry Sales Executive to provide expertise in finance and budgeting solutions tied to Oracle's suite of products. Using your knowledge of ERP, HCM and CX, you'll work alongside Oracle's best sales executives to solve sophisticated customer problems and translate customer requirements into technical solutions. By selling our software/solutions, you'll play a crucial role in driving the continued success of Oracle's Enterprise Applications in North America. If you're ready to bring your sales skills to the forefront of ERP, come and join us! About Oracle ERP, HCM and CX Oracle's outstanding suite of...

Job Description: Employer: IHC Health Services, Inc. (dba Intermountain Health) Job Title: Machine Learning Operations Engineer - Senior Degree Required: Master's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 2 years of experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering OR Degree Required: Bachelor's degree or equivalent foreign education Academic Discipline(s): Computer Science, Data Science, Information Systems, or Mechanical Engineering Experience Required: 5 years of post-degree progressive experience Alternate Occupations Acceptable: Computer Science, Data Science, Information Systems, or Mechanical Engineering Job Description: Lead the development of machine learning platforms, leveraging model registries, feature stores, and model...

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive...

Become a part of our caring community and help us put health first The Call Quality Professional 2 at IFG is responsible for monitoring, evaluating, and documenting the quality of telephonic sales enrollment calls conducted by downline agencies and internal sales partners. This role ensures compliance with carrier requirements, CMS guidelines and IFG internal quality standards. The Call Quality Professional 2 reviews call flow accuracy, disclosure completeness, sales ethics, and adherence to approved scripts. Work assignments are varied and require interpretation of regulatory standards, independent judgment, and the ability to identify and escalate high risk behaviors. The Call Quality Professional 2 supports IFG's end-to-end quality process by conducting audits of telephonic sales calls, identifying compliance risks, documenting quality findings, and providing clear feedback to sales agents. This role contributes to IFG's mission of elevating consumer experience,...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers,...

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, our purpose is to shape the future. The insights and quality services we provide help build trust and confidence in the capital markets and economies all over the world. We develop outstanding leaders who are teamed to deliver our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. The opportunity The Platforms Practice specializes in mission-critical, intelligent platforms for the world's most ambitious organizations. Using our product-driven, AI-centric approach, we empower organizations to build for the intelligent digital future. Our elite team of product leaders, data scientists, designers,...

Enterprise Data Architect - AI & Cloud Modernization Fully Remote-United States Job Type Full-time Description Overview Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit https://tanaq.com/tanaq-technical-services. About the Role We are seeking an Enterprise Data Architect to support the Department of Housing and Urban Development's Office of the Chief Information Officer (HUD OCIO). The Senior Data Architect serves as the enterprise level authority responsible for shaping and governing the data architecture that...

Enterprise Data Architect - AI & Cloud Modernization Fully Remote-United States Job Type Full-time Description Overview Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit https://tanaq.com/tanaq-technical-services. About the Role We are seeking an Enterprise Data Architect to support the Department of Housing and Urban Development's Office of the Chief Information Officer (HUD OCIO). The Senior Data Architect serves as the enterprise level authority responsible for shaping and governing the data architecture that...

Job Description The Principal AI/ML Software Engineer is responsible for evaluating, integrating, and optimizing cutting-edge technologies for AI/ML infrastructure, focusing on achieving low latency, high throughput, and efficient resource utilization for both model training and inference at scale. This role guides key strategic decisions related to Oracle Cloud's AI infrastructure offerings, spearheads the design and implementation of scalable orchestration for AI/ML workloads-incorporating the latest research in generative AI and large language models-and leads initiatives such as Retrieval-Augmented Generation and model fine-tuning. The ideal candidate will design and develop scalable, GPU-accelerated AI services using tools like Kubernetes and Python/Go, and must possess strong programming skills, deep expertise in deep learning frameworks, containerization, distributed systems, and parallel computing, along with a comprehensive understanding of end-to-end AI/ML...