Minnesota 19 Truck Repair
Gaylord, MN, USA
Job Duties Client Relationship Management & Growth: Serve as the primary point of contact and trusted advisor for key accounts. Proactively monitor client satisfaction, engagement, and account health metrics. Develop and execute account growth strategies to meet or exceed established revenue targets (upsell/cross-sell). Conduct regular business reviews (QBRs) with clients to review performance, strategic alignment, and future opportunities. Retention & Risk Mitigation: Manage the client satisfaction and exceed their expectations... every time. Identify potential at-risk accounts early and collaborate with internal teams (Support, Product) to develop and implement successful recovery plans. Ensure clients are maximizing the value derived from our services. Internal Collaboration & Strategy: Act as the "voice of the customer" internally, providing feedback to our Operations team. Develop detailed...
