Full time
Brenntag
Georgetown, KY, USA
Your Role The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcome realization for customers within an aligned region. This role will act as an internal champion to coordinate the cross-functional motions required for sustained customer success and growth. Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers. The Customer Success Manager is responsible for fostering a pro-active partnership with internal and external customers to provide best-in-class service. In addition to ensuring customer satisfaction, this role will collaborate with leadership to develop internal procedures and workflows to improve customer support. As a Customer Success Manager, you will be responsible for developing, improving, and maintaining initiatives and processes to promote Customer retention and loyalty Responsibilities Regional Responsibilities:...

