Gordian
Greenville, SC
Location Remote (Flexible schedule starting at 8 AM local time zone; occasional evening or weekend coverage) What You'll Do As a Facilities Coordinator on our Managed Services team, you'll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel's platform. You'll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations. Key Responsibilities: Resolve Issues: Address and resolve customer concerns promptly to maintain satisfaction and service continuity. Build Relationships: Foster long-term engagement through proactive communication and trust. Provide Proactive Support: Anticipate needs and prevent issues before they escalate. Monitor Performance: Track usage and satisfaction metrics to ensure customers gain maximum value. Share Best Practices: Educate customers and providers on ServiceChannel applications. Identify...
