Full time
Pearson Education Services
Hartford, CT
Position Summary As the Advanced Specialist, Customer Success you will play a pivotal role in ensuring the successful day-to-day operations and school year execution for multiple Connections Academy schools which may be operating as standalone charters or as programs of existing charter schools. This role is highly execution-oriented and serves as a critical bridge between schools and PVS support teams. Your primary accountability is to provide hands-on operational support, coordinate and complete manual school operations tasks, and ensure school leaders and their teams are equipped to meet operational requirements throughout the school year cycle. Working closely with the assigned Lead Client Partner, Director of School Operations and account management team within a matrixed environment, you will act as a primary liaison between schools and PVS teams, translating school needs into actionable work and ensuring timely completion of operational tasks. You will support schools...
