Full time
Coastal Discovery Museum
Hilton Head Island, SC, USA
Position Summary The Coastal Discovery Museum Visitor Service Manager (VSM) is responsible for delivering a successful experience from a visitor’s first engagement on our website or call center through their entire time onsite. Key to this success is ensuring high-quality customer service, a collaborative approach to working with other departments, and strong management skills across a department which includes paid part-time staff, volunteers, and contract staff. The VSM is the first point of contact for many of the Coastal Discovery Museum visitors. The VSM will be responsible for scheduling the front desk team, answering the phone, processing reservations and managing online program sales. It is important that our mission — inspiring people to care for the Lowcountry and encouraging them to take action to preserve our environment, history and culture — is communicated in an engaging way. The VSM oversees staff and acts as floor supervisor, trainer, scheduler, and key...

