Customer success jobs in Indianapolis

Oracle Health Senior Customer Success Manager

Oracle Indianapolis, IN, USA

Job Description The Senior Customer Success Manager drives strategic value, long-term partnership health, and measurable business outcomes across our most complex and high-impact customers. This role leads executive-level engagement, orchestrates cross-functional alignment, and ensures customers realize the full value of their Oracle Health investments. The Senior CSE serves as a trusted advisor, escalation leader, and growth catalyst-championing customer goals, mitigating risk, and delivering a consistent, world-class experience that strengthens retention, expansion, and overall customer success. Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic business reviews, roadmap discussions, and long-term planning sessions. Represent the customer's...

Oracle Health Customer Success Executive

Oracle Indianapolis, IN, USA

Job Description The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined portfolio of high-impact customers. Acting as a trusted advisor, the CSE builds strong executive relationships, aligns internal and external stakeholders, and ensures customers maximize the outcomes of their Oracle Health solutions. The role requires strong business acumen, executive communication skills, and the ability to navigate complex environments while championing customer needs and mitigating risk. The CSE is accountable for retention, adoption, partnership strategy, and overall customer experience Responsibilities Key Responsibilities Strategic Partnership & Executive Engagement Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment. Lead strategic...

Internship

Software Engineer Intern - Customer Success Services

Oracle Indianapolis, IN, USA

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Oracle. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description The Program: Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions. We are hiring bachelor’s and master’s interns and graduates with a diverse set of skills and experiences to work in and across multiple teams within Customer Success Services organization. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to...

Customer Success Insights & Analytics (CSIA) Analyst

General Motors Indianapolis, IN, USA

Job Description The Role The Customer Success Insights & Analytics (CSIA) team enhances customer experience by translating Voice of the Customer (VOC) data into actionable insights that drive improvements across products and services. CSIA delivers insights and analytics tools that identify opportunities, inform decision-making, improve performance, and unlock cost efficiencies. We partner closely with Leadership, Contact Center Operations, Digital and Vehicle Product teams. A core focus of the team is leveraging advanced NLP-based and AI-powered analytics to increase efficiency, scale insight generation, and accelerate the transformation of unstructured customer feedback into clear, compelling narratives that drive action. The Analyst role focuses on monitoring, integrating, and analyzing large volumes of survey and interaction data across business units. Analysts design engaging dashboards, identify data patterns, distill insights through data manipulation and...

Full time

Lead, Customer Success

Pearson Education Services Indianapolis, IN, USA

In the market, this role is commonly referred to as a Director, School Administrator or Superintendent. * At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact. For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide. The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or...

Customer Success Manager (Adobe Practice)

WayUp Indianapolis, IN, USA

The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics definition, ROI tracking, adoption analysis) to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. Successful candidates for this role have analyzed client success patterns, translated business objectives into value realization roadmaps, and championed client outcomes while balancing expectations, capabilities, and constraints of client and consulting environments. Client Relationship Leader/Driver Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities Able to drive the...

Advanced Degree Software Engineer Intern - Customer Success Services

Oracle Indianapolis, IN, USA

Job Description The Program: Our future success depends on hiring great people like you: elite, early in career talent who are looking to power next-generation services and solutions and are committed to crafting a better future. We are hiring bachelor's, master's, and doctorate graduates with a diverse set of skills and experiences to work in and across multiple teams within the Applications Development organization. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make a positive impact. Create the future with us! The Team: If you think of Oracle as the world's largest database company, the one used by most every significant enterprise, you'd be right. But did you also know that Oracle is now the world's largest provider of Cloud Applications to those same customers? These are next generation enterprise-class applications, built from the ground up for the Cloud. Applications to...

Production Manager, Customer Success Services

Oracle Indianapolis, IN, USA

Job Description We are seeking an experienced and highly motivated Production Manager/Technical Lead with deep expertise in Oracle Database preferably in financial or banking background with working experience in OCI, Golden Gate (Microservices). This role will be pivotal in ensuring the availability, performance, and reliability of our enterprise-class database environments, while providing strong technical leadership and proactive customer management for some of our most critical accounts. Responsibilities Key Responsibilities: Production Management & Operations Oversee day-to-day Run & Maintain activities for mission-critical customer environments. Ensure continuous database availability and optimal performance across all supported platforms. Manage incident response, lead root-cause analysis, and drive resolution of complex technical issues. Establish, monitor, and report on key operational metrics and service-level...

Utility Activation Manager - GM Energy

General Motors Indianapolis, IN, USA

Job Description The Role GM Energy envisions a world where customers regularly receive value from energy markets that reduce or subsidize the cost of their electric vehicles and or provide backup power and bill savings. These "utility programs" are nascent and varied but are growing in value and development is accelerating. The utility team is sourcing and creating program design playbooks. The activation manager will play a central role in implementing these playbooks and demonstrating to the utility that GM dealers can promote and enroll customers into these programs as well as providing evidence to GM these programs provide material customer value and accelerate vehicle purchase. This role is responsible for leading utility program integration across GM Energy marketing, dealer and direct sales, brand engagement, customer success, and product teams. The central purpose of this role is improving collaboration across teams to maximize utility program enrollment, GM...

Senior Director, Software Development

Oracle Indianapolis, IN, USA

Job Description Are you passionate about taking on big challenges and building cloud-scale products from the ground up? Do you thrive in leading distributed systems and driving complex initiatives across teams? If so, Oracle Cloud Infrastructure (OCI) Networking has an exciting opportunity for you. This Senior Director role leads and owns the data path for one or more virtual network functions such as Network Load Balancer, Private Endpoint, and gateway services , with responsibility for building, operating, and evolving high-performance, low-latency virtual networking services for OCI. You will be responsible for ensuring high availability of network services, reducing end-to-end network latency, scaling OCI's global network footprint, accelerating site launches, and delivering the stability and feature richness required for customer and internal workloads. We're looking for a strong technical leader with deep experience in distributed systems and networking, and a...

Sr. Staff Consultant

Nutanix Indianapolis, IN, USA

Hungry, Humble, Honest, with Heart. The Opportunity Are you a proactive, innovative, and experienced network architect with a passion for hybrid cloud solutions and a commitment to customer success? If so, joining Nutanix as a Sr. Staff Consultant in Hybrid Cloud Networking offers you the opportunity to be part of a dynamic, award-winning team where you can leverage your expertise to shape cutting-edge strategies, collaborate with diverse clients globally, and drive impactful results in the evolving landscape of IT infrastructure. About the Team At Nutanix, you will be joining the Professional Services team, a diverse and talented group of professionals located across the AMER, EMEA, and APAC regions. What sets this team apart is their unwavering dedication to delivering exceptional service and tailored solutions to our clients, addressing their unique IT infrastructure challenges. Team members work collaboratively, leveraging innovative strategies and implementing...

Senior Principal Program Manager

Oracle Indianapolis, IN, USA

Job Description Are you passionate about cloud technology and proficient at transforming complex business processes? Join the Oracle Cloud Transformation & Delivery team as a Senior Principal Program Manager at our Nashville HQ. As Oracle continues its rapid growth, our team is focused on optimizing and streamlining key business processes to drive efficiency and scalability across the organization. In this high-impact role, you'll identify, scope, and deliver improvement initiatives leveraging Oracle's internal AI capabilities. You'll collaborate closely with Oracle product management teams, service teams, global business practices, and corporate functions to transform how we approach problems and operate. Further, this position is part of a new function, with opportunity to define, establish, and implement innovative approaches. Responsibilities Responsibilities Lead Business Process Transformation : Define and implement robust business process...