Cleo
Indianapolis, IN
Customer Success Manager Remote - US What You Will Be Doing Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. Understand our customers' organizational structure and develop relationships with key business stakeholders. Understand our customers' business and link customer goals to compelling solutions to be delivered. Proactively assist in problem resolution, both internally and externally Maintain accurate records, including detailed documentation of customer service actions and...

