Full time
The University of Iowa
Iowa City, IA, USA
The University of Iowa, Billing & ID Card Services Specialist is vital to the smooth operation of Billing & ID Card
Services, providing comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient
operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail,
strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies. The
specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill
payments, processing scholarship checks, interpreting financial aid memos, and handling billing fee appeals. Effective communication
management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual
will exercise a high level of autonomy in a...

