3 jobs found in Irving

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for NTT DATA North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with...

Job Description The Senior Automation Data & Insights Analyst is responsible for enabling data-driven decision-making that accelerates Digital Transformation and automation strategy. This role drives analytics and performance insights across automation, AI, and self-service initiatives, providing business intelligence that fuels operational excellence and value realization. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or...

Job Description Insight Global is looking for an AI & Automation Manager. This role is both hands-on and strategic, responsible for defining the AI & Automation roadmap, delivering high-impact use cases, and building the foundational governance and operating model that will scale across contact centers. Lead the end-to-end automation lifecycle including discovery, design, development, implementation, and measurement. Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and customer experience. Establish and operationalize automation governance, standards, and KPI frameworks across the Contact Center CoE. Serve as the primary liaison to vendor and platform partners including Five9, Verint Cloud, Salesforce, and RPA solution providers....