Full time
AIG
Jeffersonville, IN, USA
The Operations Claims Analyst will work closely with the Service and Claims Operations teams to identify and pursue opportunities for evaluating business processes and determining areas for improvements. The successful candidate will work with department staff by performing quality evaluations, monitoring agent activities during interactions, analyzing processes, and recommending how to best support and implement change. The candidate should develop and maintain industry knowledge about Warranty product, apply technical skills and abilities, implement strategies, and present information to Operations leaders. Key Responsibilities : Communicate and execute initiatives in partnership with Service and Claims Operations. Proactively identify process improvements. Maintain good working relationships with internal and external stakeholders. Proactively keep Service and Operations management and leadership aware of on-going projects. Make recommendations to...

