100 call quality professional jobs found in Juneau

Become a part of our caring community and help us put health first The Call Quality Professional 2 at IFG is responsible for monitoring, evaluating, and documenting the quality of telephonic sales enrollment calls conducted by downline agencies and internal sales partners. This role ensures compliance with carrier requirements, CMS guidelines and IFG internal quality standards. The Call Quality Professional 2 reviews call flow accuracy, disclosure completeness, sales ethics, and adherence to approved scripts. Work assignments are varied and require interpretation of regulatory standards, independent judgment, and the ability to identify and escalate high risk behaviors. The Call Quality Professional 2 supports IFG's end-to-end quality process by conducting audits of telephonic sales calls, identifying compliance risks, documenting quality findings, and providing clear feedback to sales agents. This role contributes to IFG's mission of elevating consumer experience,...

Job Summary: The Senior Manager, Clinical Technical Operations within Clinical Operations is responsible for supporting the implementation, integration, and optimization of technical systems and processes that support the planning, execution, and oversight of clinical trials. This role bridges the gap between clinical operations and technical functions, ensuring that digital tools, platforms, and data systems are effectively leveraged to drive operational efficiency, compliance, and data integrity. The Senior Manager will collaborate cross-functionally with Clinical, Data Management, IT, Quality, and external vendors to support system implementation, process automation, and continuous improvement initiatives. This role also includes oversight of technical service providers and may involve line management responsibilities. Key Responsibilities: Technical Systems Oversight - Support the implementation, configuration, and maintenance of clinical operations systems...

Become a part of our caring community and help us put health first The Care Manager, Telephonic Behavioral Health 2, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and caregivers towards appropriate resources. Facilitate interactions with those resources by directly connecting the member and caregivers to close gaps in care within the community. The Care Manager, Telephonic Behavioral Health 2 is a Licensed, Masters level, Social Worker who functions as a Support Social Services associate (Support SS) in our Special Needs Plan (SNP) program and serves as part of an interdisciplinary care team member working with other disciplines, such as nurse care managers, dieticians, behavioral health, and pharmacists to help promote and support member health and well-being. This role requires the use of structured assessments along with critical thinking skills to determine...

Become a part of our caring community and help us put health first The Workforce Management (WFM) Real Time Analyst is responsible for monitoring, analyzing, and optimizing intraday performance across all supported contact channels. This role makes real time adjustments, communicates operational impacts, and provides actionable insights to leadership to ensure that service levels, staffing, and adherence goals are met. The RTA is detail oriented, analytical, and able to make fast, accurate decisions in a dynamic environment. The Workforce Management Real Time Analyst (Professional 1) uses real-time analytics to evaluate staffing levels and workforce performance, identifying risks and recommending solutions to meet service and operational goals. Analyze intraday trends and staffing needs to support enterprise-level workforce planning and strategic initiatives. Demonstrate strong knowledge of workforce management principles, compliance standards, and operational best...

Job Summary Otsuka is a healthcare company driven by our purpose and defined by our beliefs. Otsuka DM is part of the Clinical Analytics department and supports the efficient and effective development and delivery of the clinical pipeline. The Sr. Clinical Coding Specialist represents the OPDC Data Management Department in a leadership role as a key member of the Global Medical Coding Working Group to govern global medical coding practices. The Sr. Clinical Coding Specialist also provides technical expertise to coders, data managers, and project teams to develop and maintain consistency, accuracy and quality of data coding. Job Description Lead and manage end to end coding activities and deliverables across multiple projects. Serve as Coding Subject Matter Expert (SME) from protocol review to database lock to provide guidance for all dictionary related issues and strategies. Collaborate with global Otsuka affiliates to manage the up-versioning and...

Job Summary: The Director of Patient Experience Data and Clinical Outcome Assessments (PED&COA) leads the strategic integration of patient-centered outcomes into assigned global assets and programs. This role encompasses early development, regulatory submissions, post-marketing studies, and life-cycle management, ensuring patient perspectives are embedded throughout the drug development process. As a key member of the Global Integrated Evidence & Innovation team, the Director (PED&COA) will develop and execute a scientifically rigorous, patient-focused global strategy for Patient-Centered Outcomes Research (PCOR). This role ensures alignment with FDA guidance on patient-focused drug development (PFDD), regulatory expectations, and health technology assessment (HTA) requirements, while advancing Otsuka's commitment to create innovative, high-quality products for better health worldwide. Job Description: Patient-Centered Outcomes Research (PCOR):...

The recruitment is exempt from the hiring freeze (Administrative Order 358) This recruitment is open to all applicants. Qualified applicants are encouraged to apply. ** What You Will Be Doing As an Emergency Services Dispatcher 1 with the Alaska State Troopers, you will be expected to: Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northen Operations Center. Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers. Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska. ***offering a 30% mission-critical pay bonus to job posting*** OUR ORGANIZATION, MISSION, AND CULTURE: The Department of Public Safety strives to preserve the...

Position Summary The Associate Director of MSAT (Manufacturing Science & Technology) - Analytical Sciences will serve as a scientific and technical leader supporting tech transfer, and commercial manufacturing of biologic drug substances and drug products. This role oversees analytical lifecycle management, method qualification/validation, comparability, control strategy implementation, and investigations. The ideal candidate brings deep expertise in biologics analytics, strong cross-functional leadership, and experience working with external contract manufacturing companies. Key Responsibilities Lead the analytical sciences function within MSAT to ensure robust support for commercial manufacturing of biologics (e.g., mAbs, fusion proteins). Drive analytical control strategy, specification setting, and lifecycle management in alignment with QbD principles. Oversee method performance monitoring and trending, analytical capability assessments, and...

The Division of Insurance is recruiting for a Program Coordinator 2 located in Juneau! What You Will Be Doing The Program Coordinator 2 will function as a subject matter expert in state flexibility waivers under Section 1332 of the Affordable Care Act. They will collaborate with internal staff, staff of other agencies, key vendors and stakeholders in order to manage the day to day details around the coordination of Alaska’s Section 1332 wavier proposal. This individual will provide public outreach, support during the legislative session, and policy development that will improve access to high quality, affordable health insurance for all Alaskans. Our Organization, Mission And Culture The mission statement for the Division of Insurance is to regulate the insurance industry to protect Alaskan consumers. The Division of Insurance is a small division that consists of 48 positions split between Anchorage and Juneau with the Director based in Juneau. The administrative section...

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2 in Juneau Alaska. The position is open to All Applicants What You Will Be Doing : As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. This case carrying positions offer a range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality. A PSS will develop plans to ensure child safety while assisting parents in addressing...

The Department of Natural Resources, Division of Oil & Gas, is recruiting for an Accountant 5 in Anchorage, Alaska. This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing This position handles all North Slope oil royalty-in-value and royalty-in-kind matters, including valuation and volume allocation according to statutes and regulations, and various settlements and decisions. The Accountant 5 primarily works with a team of royalty accountants and programmers to ensure royalties are reported accurately. Mission And Values/Culture The Division of Oil and Gas manages lands for oil, gas, geothermal, and carbon capture exploration and development in a fair and transparent manner to maximize the prudent use of resources to the greatest benefit of all Alaskans. This position aids the Division’s success by ensuring the State collects the correct royalties, which make up a significant...

This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. CLASSIFICATION STUDY NOTICE “This position is currently undergoing review as a part of the ongoing IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study” Welcome to the Department of Revenue! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! What You Will Be Doing We are interested in candidates who demonstrate some or all the following capabilities: Provide hands-on technical support for Department of Revenue staff, independently triaging and resolving service desk tickets involving endpoints, user access, Group Policy updates, Microsoft 365, and related systems. Serve as a direct IT liaison to assigned divisions, ensuring timely issue resolution, clear...

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2 in Juneau Alaska. The position is open to All Applicants What You Will Be Doing As a Protective Service Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. This case carrying positions offer a range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality. A PSS will develop plans to ensure child safety while assisting parents in addressing their protective...

RECRUITMENT EXTENSION NOTICE The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply ATTENTION ALASKA RESIDENTS ONLY! The Department of Transportation and Public Facilities (DOT&PF), Anchorage International Airport, is looking for an Equipment Operator - Journey 2 to help us Keep Alaska Moving! What You Will Be Doing Under general supervision, professionally operate all heavy equipment associated with the construction and maintenance of the Anchorage International Airport (ANC). Examples of equipment include, but are not limited to, motor graders, loaders, dump trucks, airport snow removal machines, roller compactors, sand spreaders, backhoes, and tractor-trailer combinations. The candidate will operate equipment on the airfield and airport property. The incumbent must be able to operate equipment in a safe and efficient manner in a dynamic environment that is...

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You'll Be Doing: The Performance Suite Analytics team offers candidates the opportunity to generate meaningful impact through translating disparate data points into tangible insights and actions....

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Long Term Non-Permanent Mental Health Clinician 3 position at the Anchorage Central Office (ACO) located in Anchorage, Alaska. Watch Alaska DOC HARS Video Here https://vimeo.com/789872805/e68dd6b1e3 What You Will Be Doing Seeking a motivated and experienced master’s level mental health clinician to provide treatment to justice-involved individuals with co-occurring mental health and substance use disorders. This Position Will Work directly with the incarcerated population in-person within the correctional institutions and by telehealth from the Anchorage Central Office. Utilize clinical experience to perform substance use disorder and mental health screenings, assessments, evaluations, and treatment planning. Assess an individual’s diagnosis and risk, respond effectively to emergent situations, and make clinical recommendations on appropriate treatment. Assist...

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Mission of the Division of the Alaska Pioneer Homes Is: “ Providing elder Alaskans a home and community, celebrating life through its final breath." Our Division Values Are Positive Attitude: "We enjoy what we do." Optimism inspires open-mindedness and creativity. Love: "We love who we serve." Out of love and respect for our residents, we put their needs before staff convenience. Accountability: "We do what we say." We are accountable to our residents, to their families and to each other. Accepting responsibility is essential as we plan and deliver care. Trust: "We say what we mean." Open and honest communication is crucial to earning the trust of our residents, their families and our coworkers. Excellence: "We provide excellent care, every resident, every day every time." Our own excellence inspires excellence in others, including residents,...

This position is open to Alaska Residents only. The definition for Alaska residency is here - https://doa.alaska.gov/dop/recruitment/alaskaRes You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, supporting commercial fishermen, mariculture businesses & so much more. Could This Be You? You will learn how to bring a loan from “approved” to “fully executed” with precision, confidence, and an unwavering commitment to accuracy. Are you the kind of professional who can turn complex requirements into clean, compliant closings that protect public funds and...

This position is open to Alaska Residents only . The definition for Alaska residency is here - https://doa.alaska.gov/dop/recruitment/alaskaRes You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. Curious about who we are and what we do? We invite you to learn more by visiting our website: https://www.commerce.alaska.gov/web/inv Want a job that’s more than just paperwork? At the Division of Investments, we don’t just process loans, we help Alaskans start businesses, supporting commercial fishermen, mariculture businesses & so much more. Could This Be You? You will learn how to bring a loan from “approved” to “fully executed” with precision, confidence, and an unwavering commitment to accuracy. Are you the kind of professional who can turn complex requirements into clean, compliant closings that protect...

THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED** This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify . The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate located in Anchorage, Alaska. What You Will Be Doing As a Social Services Associate you will work closely with families and children, helping to provide services that will enhance families' capacities to give their children a healthy start, to provide them with safe and permanent homes, to maintain cultural connections, and to help them realize their potential. You will be supporting professional staff by providing information for assessments, case planning and evaluation, while performing duties that can include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing...

Your Future Evolves Here Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You'll Be Doing: Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for...

Position Description & Qualifications We are seeking a Program Director to oversee execution of a large-scale Indefinite Delivery Indefinite Quantity (IDIQ) contract. This role combines executive-level leadership , Engineering, and business capture to deliver mission-critical solutions for U.S. customers in CONUS and OCONUS locations. The ideal candidate will have a proven record of P&L portfolio management , large-scale program start-up , and high-value organic growth . Key Responsibilities: Portfolio Oversight: Direct P&L for a portfolio of Task Orders funded by a variety of Mission Partners on multi-faceted, sole-source IDIQ vehicle Ensure cost, schedule, and performance objectives are met across multiple Task Orders. Act as the single point-of-contact responsible for managing and directing Serco activities with respect to the IDIQ and for interfacing with the government Responsible for all planning, organizing,...

The Director, Medical Excellence & Operations (ME&O) Insights & Analytics will lead the development and execution of a global strategy for integrating and leveraging data-driven insights across multiple Global Medical Affairs (GMA) functions. This role will be responsible for managing the Manager, Medical Analytics and is pivotal in shaping how GMA uses analytics to optimize performance, enhance decision-making, and deliver measurable impact across therapeutic areas. The Director, Medical Excellence & Operations (ME&O) Insights & Analytics will report to the Senior Director, Medical Affairs Solutions & Analytics and will leverage strategic vision, operational excellence, and expertise in data integration to drive innovation and efficiency across functions such as Medical Information, Field Medical, Medical Strategy, and Medical Education. Preferred therapeutic experience includes Nephrology, Central Nervous System (CNS), and rare disease. Key...

THE RECRUITMENT FOR THIS VACANCY HAS BEEN EXTENDED. IF YOU HAVE ALREADY APPLIED FOR THIS POSISTION THERE IS NO NEED TO REAPPLY. Do you want to help more students access higher education through efficient, impactful operations? Are you skilled at improving systems and leading teams to deliver excellent service? Can you turn big ideas into real results that make programs fair, effective, and sustainable? Are you ready to lead change that strengthens trust and equity in student lending? If so, you are encouraged to join the Program Operations team at the Alaska Commission on Postsecondary Education! The Alaska Commission on Postsecondary Education (ACPE) is recruiting for a Director of Program Operations to join our leadership team in Juneau. The Director of Program Operations serves as ACPE’s Chief Operating Officer and is responsible for the administration and oversight of Alaska Commission on Postsecondary Education and Alaska Student Loan Corporation (ASLC)...