Full time
State of Missouri
Kansas City, MO, USA
Job Summary - Why you’ll love this position Job Location: The office for this position is located at 1410 Genesse, Kansas City MO 64102 Why you’ll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Health & Senior Services, Department of Labor & Industrial Relations, Department of Social Services, Department of Revenue, and Office of Administration; however, you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols. Escalates calls/tickets to a...

