Full time
World Wide Technology Healthcare Solutions
Kansas City, KS
Required Qualifications Subject Matter Expertise: Mastery of Kubernetes (K8s), Linux Systems Administration, Networking, and some hands-on hardware experience. Troubleshooting DNA: Ability to perform deep-dive forensics across complex distributed systems and explain the "why" behind a failure to both engineers and executives. Leadership Presence: Proven experience leading technical teams in high-pressure escalation environments. You must be comfortable challenging the status quo and enforcing high standards of accountability. Strategic Communication: Ability to sit with Google stakeholders and provide technical confidence, demonstrating that WWT understands the "under-the-hood" mechanics of the product. Key Success Indicators (The "Get Healthy" Metrics) Elimination of "Thin" Tickets: 100% of tickets must meet the new technical evidence standard. Reduction in Google Dependency: A measurable decrease in escalations sent back to Google Engineering for issues...

