First National Bank of Omaha
Kearney, NE, USA
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Manager, Customer Care is accountable to manage the performance of assigned teams of Customer Care representatives. The role is also responsible to coach and guide Customer Care employees in regards to relationship building techniques, new products, and other business development activities. Schedule: 1:00pm to 9:30pm CST (Rotating Weekends) About This Role: Manage and coach call center staff ensuring alignment to bank culture, intended customer experience, call center practices, and management philosophy Conduct regular one-on-one sessions and formal performance reviews with team, identifying team needs or opportunities Act as an escalation point for customer communication The Ideal Candidate for This Role: Leadership: 2+...
