2 data products lead jobs found in Kearney, MO

Summary As the Manager, Universal Banking, your department/organization is the first point of contact for many clients seeking assistance with their accounts, online banking, and other financial products via digital channels. This will be done by managing a team of virtual banking specialists to provide high-quality service via chat, email, secure messaging, and video banking. The Manager of Universal Banking & Digital Client Experience provides strategic leadership and oversees the daily operations of the bank's digital support channel - a multi-channel service organization delivering support through video banking, web chat, secure email, and emerging digital platforms. This role shapes the vision for a seamless, client-centric experience across all remote and digital channels while ensuring maximum client satisfaction, increased digital adoption, regulatory compliance, and continuous improvement. This leader oversees a blended team of universal banking...

Summary *: * The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and...