Dickinson Financial Corporation
Kearney, MO, USA
Summary As the Manager, Universal Banking, your department/organization is the first point of contact for many clients seeking assistance with their accounts, online banking, and other financial products via digital channels. This will be done by managing a team of virtual banking specialists to provide high-quality service via chat, email, secure messaging, and video banking. The Manager of Universal Banking & Digital Client Experience provides strategic leadership and oversees the daily operations of the bank's digital support channel - a multi-channel service organization delivering support through video banking, web chat, secure email, and emerging digital platforms. This role shapes the vision for a seamless, client-centric experience across all remote and digital channels while ensuring maximum client satisfaction, increased digital adoption, regulatory compliance, and continuous improvement. This leader oversees a blended team of universal banking...
