Actalent
Kenosha, WI, USA
Job Title: Technical Quality Specialist Job Description The Technical Quality Specialist is a pivotal role that intersects quality assurance, quality control, engineering, and manufacturing operations. This position acts as a liaison between manufacturing and customers to ensure the delivery of conforming products. A strong technical experience and medical devices and a personable demeanor are essential. Responsibilities Manage the daily requirements of the customer complaint system in collaboration with the Service department. Facilitate and assist in initiating customer complaints, including providing RMAs promptly. Communicate timely updates to customers throughout the complaint process. Review complaints to assess reportability, containment needs, safety risks, regulatory compliance, defect analysis, root cause, and disposition, with support from Engineering, R&D, Service, Quality Control, and production teams. Document product...
