Eliassen Group
Lincoln, NE
Knowledge Manager, ServiceNow HRSD Anywhere Type: Contract Category: Product Management Industry: Technology Workplace Type: Remote Reference ID: JN -042026-106392 Date Posted: 04/14/2026 Shortcut: http://careers.eliassen.com/N3XD1P Description Recommended Jobs Description: Remote Our client seeks a Knowledge Manager to own strategy, governance, and quality of HR knowledge across employee, agent, and policy knowledge bases within ServiceNow HRSD. The role partners with COEs, People Experience, HR Shared Services, program leadership, and intranet teams to maintain a cohesive content ecosystem that powers Now Assist, AI Search, Virtual Agent, and agentic AI workflows. The position focuses on standards, taxonomy, metadata, and content design that improve AI accuracy, self-service adoption, and employee trust. The work includes analytics-driven optimization, cross-functional coordination, and continuous improvement of...

