74 customer care associate jobs found in Madison

Become a part of our caring community and help us put health first "With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does." The Agent Support Representative provides timely and effective sales support to Humana's selling agents. The Agent Support Representative will handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), pre-enrollment inquiries, and agent commissions....

Become a part of our caring community and help us put health first Become a part of our caring community and help us put health first Overview Humana is transforming the way we communicate with our customers. We are building toward a new type of organization that's core principles revolve around a more customer-centric approach to deliver the right message, in the right channel, at the right time, to the right customer. As Lead, Orchestration, you will play a key role in coordinating campaign planning, execution, and optimization across teams, channels, and systems. This role sits outside of Agile pods and provides horizontal oversight-ensuring that experiences are aligned, well-documented, and executed with precision. You'll support Marketing agile pods, create & maintain experience workflows, and collaborate across marketing, analytics, and operations to monitor experience performance and drive continuous improvement. Key Responsibilities Experience...

As the leading line of business, UMB's bottom line is directly impacted by the growth of our commercial portfolio. This team manages Commercial and Industrial relationships throughout its life - developing meaningful connections with management of the companies they serve. Always mindful of the changes in the company, its industry, etc., over time that might create a change in their financial service needs. As the Executive Director - Practic e Solutions , you are responsible for managing profitability, sales, and annual growth of financial products & services by providing commercial lending, asset-based lending, leasing, and banking services to small business accounts, defined as companies with annual revenue up to $10MM. How you'll spend your time: You will be responsible for building and driving Practice Finance Strategy to ensure growth and profitability for the segment. You will provide strategic direction and leadership to PF Relationship...

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to...

Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is seeking a Call Quality Professional 2 to join the Quality Control team working remote anywhere in the US. This position oversees the Call Quality process which includes call monitoring, call investigations, cross-functional collaboration (Compliance, Operations, RCC), and engaging associates and leadership by providing feedback and insights to achieve and improve...

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 100 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change. The opportunity As EY continues to grow our Alliances, we need a US-based Alliance Relationship Partner Program Associate Director (ARD) who can work with SAP to manage the SAP partner programs - including relationship collaboration and governance,...

Work From Home - Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be...

As a Senior P&C Actuarial Specialist on the Actuarial Data & Tools Team at American Family Insurance, you will work within the enterprise product area. This team builds and maintains advanced pricing platforms and processes to support Auto, Property, and Commercial pricing. You will use Python, SQL, and database management skills to develop new tools, update pricing platforms for rate revisions nationwide, and collaborate with other teams to create actuarial solutions. You will report to the Director, Actuary. Relocation assistance may be provided. Based on experience, candidates can be considered at different levels. Position Compensation Range $88,000.00 - $145,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Create, maintain, and enhance data parsing scripts. Complete and improve data validation processes to...

With UMB Commercial loans; the Commercial Loan Document Processor II associates focus their work toward creating commercial loan documents, assisted by Commercial Loan Coordinators and Loan Officers with preparation for commercial loans. These associates are the determining factors on gaining and compiling vital information to ensure that teammates and internal partners have everything they need to move forward with a loan. Commercial loans are one of the main forms of UMB's revenue and are vital to the business. The Commercial Loan Document Processor II role takes on loans of all sizes and avenues. These associates are solution-based problem solvers who aid our lenders and internal partners to ensure we are providing the unparalleled customer experience to customers and clients who are acquiring our loans. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our Commercial Loan...

Description: General Summary: Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants. Leads their Support Employment staff in providing quality services and support. Supervisory responsibilities: Oversees the daily workflow of their work group. Provides constructive and timely performance evaluations. Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy. Principal Duties & Responsibilities: Develops service plan that responds to served individual goals. Continuously monitors the service plan to assess progress and identifies the need for modification. Informs funding sources of changing service plans to ensure billing occurs in a timely manner. Ensures authorizations are accurate and current. Regularly identifies ways to improve services. Identifies problems and looks at root causes to determine solutions....

Sr. Commercial Relationship Specialist-Production AG At UMB Bank, the Sr. Commercial Relationship Specialist role provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. How you will spend your time: Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance...

The Commercial Relationship Specialist role provides a highly skilled level of support to Relationship Managers and Clients within Commercial Banking while maintaining and supporting the development of relationships with customers and internal partners. Primary Responsibilities Assist Relationship Manager(s) by performing daily support activities related to client relationships and keep respective Relationship Manager informed when appropriate Act as point of contact for Commercial Banking clients for all servicing requests related to client relationship Manage post-closing requirements such as exception citing's, collateral perfections, covenant items, etc. Work closely with Treasury Management team to successfully onboard new Deposit Account and Treasury Services for clients as well as provide guidance to clients to the appropriate resource for servicing and assistance Maintain client records for both loan and deposit accounts Provide professional and courteous customer...

Job Description This position requires onsite work in either Kansas City, MO, Orlando, Fl or Nashville, TN As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. U.S. citizenship required due to client contracts and must be based on U.S. soil. Must be able to obtain the appropriate government security clearance applicable to your position. Responsibilities As an Associate Support Engineer, you will be the...

Overview At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus. The?Energy and Environment Directorate?delivers?science and technology solutions for the nation's biggest energy and environmental challenges. Our more than 1,700 staff support the Department of Energy (DOE), delivering on key DOE mission areas including: modernizing our nation's power grid to maintain a reliable, affordable, secure, and resilient electricity delivery infrastructure; research, development, validation,...

Summary The purpose of the position is to provide comprehensive telephone and telecommunications support to all facilities and customers. The position is located within the Centralized Attendant Center at the William S. Middleton Memorial Hospital, Madison, WI. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties ** *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** NOTE: This is a part-time position (16 hours/week). The salary listed represents full-time employment and will be pro-rated based on the actual number of hours worked each pay-period. Likewise, benefits and time-off accrual will also be prorated and based on your part-time work schedule. Duties include, but are not limited, to the following: Provides information of a routine nature and receives and directs callers to the appropriate...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Capital One. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Sr. Manager, Product Management - Capital One Software (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital...

Location: Shorewood Behavioral Health Hospital, 5401 Quarry Park Rd, Madison, WI 53718 Position: Part-Time Family Nurse Practitioner Compensation: $70 per hour Shorewood Behavioral Health Hospital is a new, 120-bed acute care facility that specializes in comprehensive psychiatric care for adolescents, adults, and seniors facing mental health and substance use challenges. The hospital offers a range of services, including Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), Electroconvulsive Therapy (ECT), and specialized programs to address community needs. We are currently seeking a Part-Time, Inpatient Family Nurse Practitioner to support our patients receiving specialized psychiatric care. For more information, please contact Eva Fassauer at eva.fassauer@acadiahealthcare.com or 615-861-7410. About The Role Provide medical evaluations and treatment of patients at facility under the supervision of the Medical Director and work...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Customer Service Associate About Your Role At Fiserv, we enable payments and financial services that help clients move money securely and efficiently. The Remote Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships. This role supports operational reliability and client satisfaction through accurate issue resolution and timely case management. What...

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us . Job Pos ting Title Senior Therapeutic Area Specialist, C ardiovascular...

Compensation Range $2.33 - $7.25 / Hour (This Position Earns Tips) Overview: Our Servers are passionate professionals who excel in a fast paced, high volume environment and take genuine pride in delivering attentive, efficient, and thoughtful service. You’ll guide guests through the menu, quickly refill beverages, and ensure food arrives promptly and perfectly. As a vital part of our front of house team, you’ll wow our guests with outstanding service and hospitality. Whether guests are celebrating a special occasion or simply spending time with family and friends, our Servers go the extra mile to make it memorable. Why Join our Team Steady Hours, Flexible Life High-volume restaurant with great earnings potential Flexible scheduling with full-time or part-time opportunities to fit your life Faster Pay – access up to 50% of your earned wages the next day (exclusions apply) 50% off shift meals and 25% discount when dining with friends and family...

Job Description The AI Gigascale Construction Cost Manager Lead (OCI) provides end-to-end cost leadership for Oracle Cloud Infrastructure (OCI) gigascale construction programs, including hyperscale data center campuses and associated enabling infrastructure. This role blends rigorous cost management and project controls with scaled, time-to-market-focused delivery execution to improve forecast accuracy, accelerate executive decision-making, strengthen early risk detection, and deliver clear, auditable cost transparency across the full project lifecycle. You will build and lead a cost controls function and team, establishing standardized processes, systems, and reporting that scale across multiple sites and workstreams. You will own the development and maintenance of estimates, budgets, forecasts, cash flow, contingency, and change control, partnering closely with Design & Construction, Procurement/Supply Chain, Finance, Scheduling/Project Controls, and Delivery...

Introduction DET is seeking a Salesforce/MuleSoft Developer! All employees are expected to live and work in Wisconsin. This position will have the option of working remotely upon agreement of the supervisor but may be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements. The Department of Safety and Professional Services (DSPS) Information Technology Services are located within the Division of Enterprise Technology (DET), Department of Administration. The Department of Safety and Professional Services (DSPS) is the agency responsible for the processing, oversight, and enforcement of professional licensing and permitting in the State of Wisconsin. The DET (Division of Enterprise Technology) is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance...

Akima Systems Engineering is hiring a Biology Tech III to perform the tasks described below and within written established guidelines. The Biology Technician role supports the National Wildlife Health Center (NWHC), a U.S. Geological Survey science center focused on wildlife disease detection, control, and prevention. The position contributes to rapid identification of wildlife pathogens that may affect public health, agriculture, and natural ecosystems. Work includes assisting with necropsies, processing biological samples, performing molecular diagnostics, maintaining laboratory operations, and supporting scientific data generation. The individual collaborates closely with government scientists to produce high-quality data, analyses, and written products that support disease investigations and surveillance programs. All work follows established scientific guidelines, standard operating procedures, and quality management standards. Responsibilities Conduct laboratory...

Position Summary The Associate Director of MSAT (Manufacturing Science & Technology) - Analytical Sciences will serve as a scientific and technical leader supporting tech transfer, and commercial manufacturing of biologic drug substances and drug products. This role oversees analytical lifecycle management, method qualification/validation, comparability, control strategy implementation, and investigations. The ideal candidate brings deep expertise in biologics analytics, strong cross-functional leadership, and experience working with external contract manufacturing companies. Key Responsibilities Lead the analytical sciences function within MSAT to ensure robust support for commercial manufacturing of biologics (e.g., mAbs, fusion proteins). Drive analytical control strategy, specification setting, and lifecycle management in alignment with QbD principles. Oversee method performance monitoring and trending, analytical capability assessments, and...