67 customer service agent jobs found in Madison, WI

Call Center Agent – Customer Service Mad City Windows & Baths, a Renuity Company Full-Time Nights & Weekends Shift Time: 1pm–9pm Saturday & Sunday availability preferred Pay: $17.50/hr + Uncapped Bonuses Average earnings: $50,000–$70,000+/year Kickstart Your Career – No Experience Required! Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win. Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join. About The Role As a...

Work From Home - Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice. We'll champion you. The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be...

Description: General Summary: The Cashier maximizes store profitability through accurate register operation, best in class customer service, and efficient merchandising. This role helps us to build skills and change lives in each of our communities. Principal Duties & Responsibilities: Provide best in class service by greeting customers, answering questions and inviting them to return Process transactions accurately, professionally, and efficiently Actively promotes the Round-Up program, informing all customers at each transaction how their contribution helps build skills and change lives in our community Keep the sales floor fresh and full, by quickly and efficiently merchandising and salvaging items Continuously picks up items, returns shopping carts/baskets and places merchandise in appropriate area Maintain neat, clean and safe environment by following established 5S principles and safety guidelines Monitors the fitting rooms, returning items to...

In this hybrid, you will be expected to work a minimum of 10 days per month from our Madison, WI 53783 office. You will report to a director, legal. Position Compensation Range: $150,000.00 - $255,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities You will select and manage outside counsel to assist with corporate litigation in class actions, employment, life and agent matters. You will review and edit briefs and motions prepared by outside counsel. You will participate in and supervise exposure analysis and setting reserves. You will participate in mediations and settlement conferences. You will provide legal advice and participate in development of corporate and enterprise strategies. You will manage case budgets and reviews outside counsel billing. You will analyze legal questions,...

Work From Home Principal Agency Liaison Coordinator - Repo Operations This role primarily acts as the point of contact for our external vendors. Responsible for managing, monitoring, tracking and resolving daily metrics and ensuring that the designated Service Level Agreements (SLAs) are met. A successful coordinator contributes to the efficiency, productivity and success of the team. Participates in day-to-day processing functions of vendor operations and will perform a variety of responsibilities that include but are not limited to: recommending and implementing changes to new and/or existing processes or procedures, provide training to increase user understanding of policies and procedures and more. General Responsibilities: Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics. Work both independently and collaboratively through projects and day to day...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Job Description The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We're seeking a visionary Principal Software Engineer - Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You'll architect scalable solutions that integrate telemetry, LLMs, and...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams...

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions). Offers clients advice and guidance on available digital and self-serve options with the goal of making...

Travel Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued...

You'll lead and create quality cohort-based training solutions that focus on the development, enablement and delivery of newer agent start-up promotions and training designed to implement the formulation and execution of key business initiatives. Consult, collaborate, and educate on agency business processes, activities, operations and skills to onboard and grow the agency. Partner with other stakeholders and infuse overall best practices for specific nuanced situations and regular agency matters to optimize results. You will report to the Senior Manager, Agent Implementation. Position Compensation Range: $88,000.00 - $145,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Developing and leading cohort-based training facilitation solutions to meet the business needs Providing recommendations and insights...

Senior Manager, Product Management - Velocity Black Request Experiences (Remote) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We're excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here (https://www.capitalone.com/about/newsroom/velocity-black-acquisition/) . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's...

Job Description At Oracle Cloud Infrastructure (OCI), we are redefining the future of computing for enterprises-building cloud-native systems from the ground up, powered by a global team of visionary engineers, scientists, and creators. We combine the agility of a startup with the scale, security, and reach of Oracle's enterprise-grade platforms. Our Generative AI Service team is pioneering the development of infrastructure and services that harness the transformative power of Large Language Models (LLMs) and Agentic AI systems. Our mission is to build world-class, scalable platforms that enable customers to deploy intelligent agents and applications, deeply integrated with OCI's robust cloud ecosystem. Role Summary As a Consulting Member of Technical Staff (IC5), you will play a pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely with applied scientists and...

Overview We are seeking a dynamic and customer-focused Associate Agent to join our team. This role involves engaging with clients to assess their insurance needs, providing tailored coverage options, and building lasting relationships. The ideal candidate will possess strong communication skills, sales expertise, and a passion for helping clients secure their financial future. Bilingual abilities and experience in outside sales or retail sales are highly valued. This position offers an excellent opportunity for professional growth within a supportive environment dedicated to benefits administration, customer service, and marketing initiatives. Duties Conduct outside sales and telemarketing efforts to identify prospective clients and expand the customer base Engage in active communication with clients to understand their insurance needs and recommend suitable policies Negotiate terms and coverage options to meet client requirements while ensuring compliance with...

Job Description Job Description: Lead AI development from Context Aware Agents, Action Agents to Reasoning Agents, with Multi Agent Orchestration. This will involve strategy and planning through several critical milestones across team of Applied Scientists, Data Engineers and Business Stakeholders. This is a hands on role, requiring coding, testing, delivery and ongoing maintenance and training for solutions in production, as well as fostering business partnership and accountability every step of the way. Lead ML Model Development: Lead the design, development and productionalization of advanced machine learning models for time series and anomaly detection. Responsible for optimizing models to enhance precision, ensuring high performance, accuracy and reliability. Use machine learning, data mining, statistical techniques, and others to create actionable, meaningful, and scalable solutions that drive Cloud Capacity Management and Cost Optimization....

You'll lead and create quality cohort-based training solutions that focus on the development, enablement and delivery of newer agent start-up promotions and training designed to implement the formulation and execution of key business initiatives. Consult, collaborate, and educate on agency business processes, activities, operations and skills to onboard and grow the agency. Partner with other stakeholders and infuse overall best practices for specific nuanced situations and regular agency matters to optimize results. You will report to the Senior Manager, Agent Implementation. Position Compensation Range $88,000.00 - $145,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Developing and leading cohort-based training facilitation solutions to meet the business needs Providing recommendations and insights Supporting sales and...

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will instruct you on the registration requirements needed to comply with this requirement. A criminal background review...

Job Description Job Description: Lead AI development from Context Aware Agents, Action Agents to Reasoning Agents, with Multi Agent Orchestration. This will involve strategy and planning through several critical milestones across team of Applied Scientists, Data Engineers and Business Stakeholders. This is a hands on role, requiring coding, testing, delivery and ongoing maintenance and training for solutions in production, as well as fostering business partnership and accountability every step of the way. Lead ML Model Development: Lead the design, development and productionalization of advanced machine learning models for time series and anomaly detection. Responsible for optimizing models to enhance precision, ensuring high performance, accuracy and reliability. Use machine learning, data mining, statistical techniques, and others to create actionable, meaningful, and scalable solutions that drive Cloud Capacity Management and Cost Optimization....

CCaaS Engineer Req number: R7113 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a CCaaS Engineer, you will be responsible for designing, implementing, and maintaining our cloud-based contact center platforms. Job Description We are seeking a highly skilled and motivated CCaaS Engineer to join our dynamic team. The CCaaS Engineer is responsible for designing, implementing, and maintaining our cloud-based contact...

hackajob is collaborating with Archer to connect them with exceptional tech professionals for this role. Application Deadline 03/05/2026 Address 4726 E. Towne Boulevard Job Family Group Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday...

Cloud Architect, Product Management Location: Remote (US-based) About the Role We are seeking a hands-on, technically deep Cloud Architect to serve as the critical technical bridge between our Engineering, Product Management, and Field teams. In this role, you will act as the primary subject matter expert on the cloud services we support, ensuring our product vision translates into technically sound, commercially viable solutions. You thrive at the intersection of technical execution and product strategy . You'll guide Product Managers during the product development process to ensure first releases of our features meet rigorous enterprise standards, while simultaneously partnering with field teams to ensure post-sale implementations land successfully in complex customer cloud environments. Key Responsibilities Product Strategy & Design: Serve as the technical SME to help PMs translate complex cloud requirements into actionable product...

Job Description As a Consulting Member of Technical Staff, you will be a key contributor in designing and building the foundational infrastructure that powers Oracle's next-generation HealthCare Product Suite. Our product is designed to automate complex healthcare workflows-from clinical decision support to patient communication to reimbursement processes. Your expertise in backend systems, data platforms, and distributed architecture will directly enable AI-first solutions that drive outcomes for clinicians, patients, and healthcare operations. What you'll do Own end-to-end architecture for scalable, reliable distributed services and data platforms powering AI-first healthcare applications. Translate high-level system design into architectural documentation, drive engineering peer reviews, and lead technical decision-making. Prototype critical components, bootstrap projects, and contribute high-quality code with strong code review practices....

You will establish, communicate, and implement departmental plans and objectives that facilitate agent engagement, production and efficiency, driving product sales with profit and growth plans. Work cross-divisionally and with the field to develop partner relationships to support agent implementation through learning solutions and programs. You will report to the Director of Agency Business Development. Position Compensation Range: $99,000.00 - $167,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Manage the design, development and implementation of learning solutions and programs that support the development needs of agency business owners based on strategic programs, projects and changing business strategies. Establish and implement departmental plans and strategies. Lead a team that works with field...

Are you passionate about ensuring compliance and operational excellence within the insurance industry? We are seeking a detail-oriented and collaborative professional to join our team, where you will help interpret and implement regulatory changes, guiding business units, and supporting product development and maintenance. As a subject matter expert, you will partner with teams to provide compliant solutions, manage compliance projects, and provide expert validation for regulatory inquiries. If you have a strong background in insurance compliance, audit methodologies, and regulatory research, we invite you to apply for this impactful opportunity. You will report to the Senior Manager, Business Systems. Position Compensation Range $62,000.00 - $103,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Ensure operational processes,...