Actalent
Madison, CT, USA
For immediate consideration, please email resume to jonukwugha@actalentservices.com! I will be conducting the phone screen for this role! Hiring for a Service Coordinator in Madison! Job Description Serve as the primary point of contact for incoming service calls and emails, ensuring customers receive assistance until full resolution. Coordinate installations, maintenance, and service visits, including travel arrangements, invoice monitoring, and CRM data entry. Manage the return authorization process by issuing RA numbers, opening cases in CRM, and tracking equipment movement. Monitor open service cases such as repairs, parts orders, testing, and backorders. Type sales orders for parts and service visits while maintaining device history records, CRM cases, and spreadsheets. Support service contract and service sales and perform other duties as needed to meet company goals. Responsibilities Act as the primary contact for service calls and emails, ensuring complete...

