Full time
Zendesk
Madison, WI, USA
Job Description Job Summary: We are seeking a dynamic CX Acceleration Manager to join our CX Acceleration SWAT team, a role essential for revolutionizing customer experiences through optimized Zendesk implementations. The ideal candidate will have extensive experience as a Senior Consultant, Senior Technical Account Manager, or Senior Customer Success Manager, bringing strategic insight and technical expertise to every project. This role involves fostering strong collaborative partnerships, starting with securing executive buy-in to ensure alignment and commitment. The CX Manager will lead comprehensive discovery sessions and technical assessments to identify enhancement opportunities. Whether engaging specialized consultants and technical architects or executing hands-on configuration changes, the successful candidate will be committed to delivering impactful solutions. The position requires a customer-centric approach to conclude each engagement, ensuring clients are...


