2 operations systems administrator jobs found in Marlborough, MA

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We are seeking a Manager of Customer Support for North America for our teams based in Bohemia, NY and Marlborough, MA. In this position you will enable an elevated level of customer service through the sales order processing cycle. Grow with Us - Your Responsibilities: Lead and support a team of 8-10 Order Process Management Specialists on daily operational tasks and projects Responsible for achieving a high quality customer experience and ongoing process improvements Ensure adherence to global business processes and strategies Support daily order handling, purchasing, import/export, and order escalation activities Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders Define, communicate and manage client standards and changes, and participate in sales reviews Clear management of the escalation process to ensure adherence to a high level of delivery reliability Provide internal...