2 customer support representative jobs found in Medford, MA

POSITION OVERVIEW: The Human Resources Administrator supports the various functions of the Human Resources Department. Specifically, recruitment, onboarding, file management, unemployment, payroll, and supports the Director of Human Resources as required. This position also assists other City Department Heads as it relates to Human Resources. The Human Resources Administrator is exposed to all aspects of the Human Resources Department and works closely with the Director but may be assigned to specific functional areas of the organization or department, as determined by the Director of Human Resources. This position requires an elevated level of professionalism, confidentiality, and superior customer service skills. ESSENTIAL FUNCTIONS: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is...

POSITION OVERVIEW: The Principal Clerk is responsible for supporting the operations of the Building and City Clerk’s Office through the performance of administrative and clerical tasks. ESSENTIAL FUNCTIONS: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. General: Greets and responds to customers in person, by telephone, and via email. Answers questions and requests for information in a timely manner; advises on processes and statuses; forwards calls, takes messages, and refers matters to the appropriate party as needed. Performs administrative and clerical tasks. Maintains filing systems in compliance with public record and other related laws and regulations; processes, tracks, and enters electronic and paper data,...