Full time
Planet Home Lending
Meriden, CT, USA
Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The Loan Counselor I - Bilingual is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts. As a bilingual representative, this position handles inquiries and interactions in the customer’s preferred language. Essential Duties and Responsibilities Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies. Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. Set payment arrangements for total amount due, or...


