Full time
University of Minnesota
Minneapolis, MN
Required: Education: BA/BS plus at least 2 years of experience or Master's Degree Multidisciplinary IT Support: Proven experience managing at least three distinct technical areas (e.g., End-User Support, Systems Administration and Network Infrastructure). Multi-Platform Proficiency: Advanced troubleshooting and root-cause problem-solving skills in both macOS and Windows environments within a networked enterprise setting. Technical Documentation: Demonstrated experience creating and maintaining technical documentation (knowledge bases, standard operation procedures, or disaster recovery plans) to ensure operational continuity. Preferred Qualifications: Infrastructure Management: Experience managing server-side permissions, directory services (Active Directory), network troubleshooting (Ethernet/IP) and digital signage (Linux). Process Improvement & Change Management: Experience transitioning an IT environment from legacy, "person-dependent" workflows to...

