1 supervisor assurance jobs found in Murfreesboro

Job Title Assistant Director - Call Center/Communications Department MT One Stop Salary $59,724 - $74,355; commensurate with experience Job Summary/Basic Function Serves as a direct report to the Associate Director MT One Stop. Provides leadership and management for the in-house call center handling more than 35,000 calls per year. Recruits, hires, trains, supervises and evaluates for 4 call center agents including the management of temporary staff during peak times of the semester. Develops training modules for initial and on-going training and development. Investigates and resolves escalations that arise from students, parents, or university staff, assigns follow-up to staff as needed; determines call center operational strategies through data analysis, conducting needs assessments, capacity planning, and establishing efficiency and customer service standards. Develops and implements quality assurance programs, training, and monitoring staff performance. Serves as the...