Contract
Aston Carter
Nashville, TN, USA
Job Title: Customer Service Representative 3 Job Description As a Customer Service Representative 3, your primary role is to engage with customers to provide information, resolve inquiries about products and services, and address complaints effectively. This position involves both inbound and outbound interactions, ensuring customer satisfaction through problem resolution and follow-up. Responsibilities Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Maintain records of customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken. Obtain and examine all relevant information to assess the validity of complaints and determine possible causes. Promote and solicit...


