Contract
The Nagler Group
Natick, MA, USA
Customer Service Representative Position: Customer Service Representative Location: Onsite - Natick, MA Schedule: Monday - Friday, 7:45 AM - 4:15 PM Compensation: $18/hr About the Role: We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our team. Working under the direction of the Call Center Supervisor, the CSR will serve as the primary customer interface, handling all telephone account maintenance and ensuring exceptional service for MA patrons. This role involves managing account information, processing payments, and guiding customers on procedures. Key Responsibilities: Customer Support: Handle telephone inquiries, fax information and applications as needed, and assist patrons with program details. Account Maintenance: Update customer accounts with address, vehicle, transponder changes, process payments, adjustments, and statement or fastener strip requests. Research & Adjustment:...
