Full time
Pasona N A, Inc.
New York, NY, USA
Japanese skills are required. Position: IT User Support Specialist Division: Customer Support Division Office: Midtown NY (Hybrid – Min 3 days/week in the office: Might require more office attendance for training purpose or if the business requires.) FLSA Status: Non-Exempt Salary Range: $72-76K plus bonus Working Hour: M-F 9AM – 5PM Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone and respond to email messages for customers seeking technical help. Install, modify, and repair computer hardware and software. Provide basic training for customers in the usage of computers and telecommunications systems. Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions Determine the best solution...

