6 development operations and change management lead jobs found in Newton, MA

Job Title: Vice President, Customer Success Supervisor: President Department: Customer Success Date prepared: January 7th, 2026 Location: US Remote Job Summary: The VP, Customer Success is a senior leadership role responsible for driving customer adoption, value realization, retention, and expansion across the customer lifecycle. This role owns Customer Success Management, Customer Onboarding, Customer Support, and Customer Training, with a primary mandate to maximize Net Revenue Retention (NRR) through proactive engagement, structured lifecycle management, and scalable enablement programs. The role will lead and develop global teams, establish best-in-class operating models, and partner closely with Sales, Product, Finance, Engineering, and Marketing to deliver measurable customer and business outcomes. Reporting : Solid line to TraceGains President, dotted line to Esko’s Chief Customer Experience Officer Key Objectives: Drive Net...

Job Description Primary purpose: The Transportation Engineer will assist the Director of Transportation Operations (Director) in all aspects of their duties in the City of Newton Department of Public Works (DPW), Transportation Division. The Transportation Engineer will work on multiple projects simultaneously in an organized and customer-oriented manner and will refer to the Director for supervisory issues and approval of transportation engineering projects and plans. In addition, the Traffic Engineer will represent the Division at meetings with City officials and the public as required. Performs all other related work as required and directed. Supervision: Supervision Received : Reporting to the Director of Transportation Operations, Transportation Engineer establishes their own work plan and completes work in accordance with established departmental and City policies, standards, and expectations. Assumes the responsibilities of the Director in their absence,...

Job Description Primary purpose: Under the general direction of the Deputy Director of Older Adult Services, the purpose of this position is to perform responsible and varied clerical and administrative work to support and enhance the efficiency of operations of the Department of Older Adult Services. Receives and directs all who are entering the Cooper Center. Prepares office correspondence, notes, notices, reports, and other documents, data entry/retrieval including using a wide variety of databases such as Munis, myseniorcenter and Excel. Supervision: Supervision Scope: Performs varied and responsible functions requiring a thorough knowledge of a specialty area of a department, and the exercise of judgment and initiative. Operates with a moderate level of independence over specified, standardized activity areas, and refers unusual or technical problems to supervisors for decision. Supervision Received: Position reports to the Deputy Director Older Adult...

Job Description Primary Purpose Under the direction of the Building Maintenance Supervisor, the Assistant Building Maintenance Supervisor is responsible for assisting with planning and overseeing the day-to-day supervision of all Public Buildings Department Custodians and acts as the point of contact for all Public Buildings Craftspeople in the absence of the Building Maintenance Supervisor. Work includes assisting in the management of the alteration, maintenance and repair of all City and School Buildings, performs all other duties as directed and required Supervision Scope and Judgment : Performs professional supervisory duties requiring judgment and initiative to analyze, solve problems and make decisions based on departmental and city policies and procedures. Exercises considerable judgment and initiative in performing duties. Supervision Received: Position reports to the Building Maintenance Supervisor and/or designed. May operate occasionally with minimal...

Collaborate with a team of top engineers, designers, marketers, analysts and Customer Success business partners to align and define long term capability strategies that align with our strategic goals. Oversee and determine the direction and development of business requirements to be used as the basis for software and processes utilized by Bright Horizons internal users as well external customers. The Principal Business Analyst will review these requirements and serve as a subject matter expert for business stakeholders and technical teams. Works independently on high profile, complex projects providing leadership and driving collaboration across disciplines in all solution development related activities. This role is critical in delivering integrated business and information solutions to meet stakeholder needs. Approve capabilities roadmaps and define end to end system requirements to solve the greatest needs, including data integrations across various internal and 3rd party...

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Bright Horizons. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Primary Purpose The Director of Investor Relations will co-lead the execution of Bright Horizons’ investor relations strategy with the GVP of Strategic Finance, serving as a frontline representative to the investment community. This role is essential in fostering and maintaining effective relationships with current and prospective shareholders, ensuring a timely, relevant, visible, and accessible presence. By collaborating closely with the CEO, CFO, and cross-functional...