Full time
FedEx Services
Novi, MI, USA
Serves as a vital customer advocate, focusing on enhancing new customer activation, improving the pickup experience, and ensuring responsiveness to any customer issues. Involved in all facets of the operation which include working directly with Sales teams, Customers, Call Centers, Independent Contractors (IC), Independent Service Providers (ISP), Couriers, and all levels of Surface Management. Acts as a liaison between all groups to quickly resolve any current or ongoing issues and works to strengthen teamwork and collaboration within the groups supported. Essential Functions Continuous execution of established CXPC plans, including those for daily performance, holiday performance, and contingency execution. Effectively communicates, balancing multiple tasks and priorities to balance different work streams simultaneously to achieve goals and provide excellent customer service. Builds relationships and networks with all groups supported, which requires visiting...


