Full time
Chamberlain Group
Oak Brook, IL, USA
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role is in charge of monitoring critical network and software systems for CGI’s Connected Solutions platform and when troubles arise they engage in proactive mitigation and troubleshooting. Those in this position are the first line responders working to deliver the highest uptime possible for the myQ and myQ Business Cloud IoT applications. Maintaining a low MTTR is the overarching goal. The position works regularly with other members of the Operations team as well as with developers, QA testers, Customer Support/Call Center and business stakeholders. This role will also be recommending changes to the monitoring and...


