Contract
Aston Carter
Philadelphia, PA, USA
Job Title: Customer Service Administrative Assistant Job Description The candidate will be responsible for assisting customers from initial online inquiries and phone calls through to the point of sale, becoming an integral part of the sales process. Responsibilities Respond daily to customer inquiries about new and pre-owned vehicle inventory via telephone and the internet. Answer customer responses and reply to emails on a daily basis. Promptly respond to incoming sales calls and customer inquiries. Determine customer vehicle needs by asking questions and actively listening. Recommend alternative vehicle choices when necessary. Stay informed about new products, features, and accessories, and recommend them to customers. Make daily follow-up calls to customers based on a predetermined work plan. Maintain a follow-up system to encourage repeat and referral business, contributing to customer satisfaction. Consistently implement a prospect development system....


