Full time
E.O. Health & Human Services
Southbridge, MA, USA
The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner. Duties and Responsibilities Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication. Convey information and explain actions to clients with varying expectations, needs, cultures, and languages. Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination. Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures. Inform and direct clients in the lobbies, waiting rooms, and self-service stations. Promote customer service...

