Sun Communities
Southfield, MI
Assistant Contact Center Manager Main Office Job Summary The Assistant Contact Center Manager supports daily operations of the reservations team by leading a subset of agents and ensuring strong execution of inbound and outbound call performance. They will drive service level, conversion, and revenue results through real-time management, coaching, and adherence to operational standards. This role plays a key part in delivering a high-quality customer experience while supporting occupancy and revenue goals. Job Duties Leads, hires, trains, schedules, and develops Reservation Specialists, ensuring adherence to company policies and performance expectations. (Essential) Manages inbound call performance to achieve service level, conversion, site nights, and revenue targets on a daily basis. (Essential) Coaches and develops agents through regular call reviews, performance feedback, and targeted sales and service training. (Essential) Executes centralized...

