1 caseworker jobs found in Springfield

MASSHEALTH Operations (MHO) is seeking a dynamic customer service-focused professional for the role of Benefits and Eligibility Representative. The selected candidate will work in a productive, fast-paced call center environment, utilizing technology and client management software to review, evaluate and determine applicant eligibility for medical assistance in accordance with MassHealth policy and procedures. Ideal candidates will display exceptional customer service and demonstrate an ability to successfully navigate a direct client-contact relationship. Duties and Responsibilities (these duties are a general summary and not all inclusive): Interview those requesting benefits; help them complete eligibility forms and submit required verifications in order to obtain and validate demographic and financial information. Evaluate submitted documents from those individuals under age 65 living in the community to insure accuracy and completeness and to support the initial...