Pearson Education Services
Springfield, IL, USA
PRIMARY RESPONSIBILITIES: The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience. Customer Service Support: Serve as first line of contact for customer service escalations. Document new processes/procedures. Organize, update and maintain Customer Service documentation. Assist in troubleshooting technical issues. Provide white glove service for customers Schedule Requirements: This is a full-time position with 40 hours of covered shifts per week. Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour...

