Full time
Cabela's
Springfield, MO, USA
POSITION SUMMARY: The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products. ESSENTIAL FUNCTIONS: Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores. Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation. Assists TMG Customer Relations, Parts and Advocacy personnel as required. ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: Preferred Degree: Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing Knowledge, Skills, And Ability Strong computer system aptitude...


