FLEXSTAFF, INC. STEVENS POINT
Stevens Point, WI
JOB REQUIREMENTS: Do you pride yourself on providing exceptional customer service? We are seeking Customer Care Representatives for one of our many valued clients in Stevens Point. These positions are primarily over the phone. Essential Duties and Responsibilities: Develop and maintain working knowledge of product and customer management system Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail Assist with and process customer billing as needed Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses Actively participate in team meetings to share knowledge, address issues, and improve processes. \ *\ ** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum of 2 years business/customer service experience Preferred experience in insurance and inbound call center Computer experience, including proficiency in MS Office Suite applications Strong interpersonal, written and oral...

