Full time
CUSAG LLC
Swanzey, NH
Position Title: Member Solutions Specialist Department: Member Services / Finance / Accounts Receivable Location: CUSAG LLC, Swanzey, NH Reports To: Client Manager Job Summary: The Member Solutions Specialist is responsible for communication with members regarding overdue accounts to gain an understanding of financial hardship and analyze full member relationships to suggest potentially nontraditional solutions within client policy. The Member Solutions Specialist is also responsible for securing payments, managing outstanding balances, and maintaining positive customer relationships. The role involves regular communication with members, analyzing account information, and working collaboratively with internal & external teams to resolve any issues that may prevent payment. Key Responsibilities: Customer Communication: Contact customers via phone, email, text and mail to remind them of outstanding balances and arrange payment. Account Management: Review and analyze...

