Full time
Openkyber
Talkeetna, AK
Job Description: Experienced Tier 2 Technician Managed Service Provider (MSP) | OpenKyber Job Title: Tier 2 Technician (Experienced) Location: (On-site) NYC downtown Job Type: Contractor Estimated hourly rate: $35 per hour / 40 hours per week Job Summary : As an Experienced Tier 2 Technician at OpenKyber, you will be the first line of technical support for our clients, providing high-quality assistance in a fast-paced, compliance-driven environment and will support and troubleshoot the existing network. Your responsibilities will include troubleshooting, resolving IT issues, maintaining security protocols, and ensuring regulatory compliance for our clients. The ideal candidate has prior experience in an MSP environment, strong technical skills, and a customer-first mindset. Key Responsibilities : Provide remote and on-site IT support to clients in regulated industries. Manage and resolve Level 1 and 2 support tickets in a timely manner while ensuring excellent customer...
