Full time
ProMedica Toledo Hospital (TH)
Toledo, OH, USA
Location: Junction Building - HQ Department: ITS Provider Opex Weekly Hours: 40 Status: Full time Shift: Days (United States of America) Job Summary: The ITS Clinical Service Desk is the central point of contact for ITS related incidents and service requests for clinicians. The Service Desk Analyst provides first level support for all staff. They are responsible for resolving incidents as well as meeting customer satisfaction and continuous service delivery demands. The Service Desk staff work in a dynamic, fast-paced environment which provides services through various contact methods including phone, chat, self-service and remote access. ACCOUNTABILITIES *All duties listed below are essential unless noted otherwise* Successfully provide general IT technical support including hardware/application troubleshooting. Successfully provide advanced technical support on designated applications/services. Accurately record, update and document all...

